Regulated Wellness Products

Job Summary

We are seeking a friendly, dependable, and customer-focused Customer Service Support Representative for a company specializing in regulated plant-based wellness products. The successful candidate will assist customers with product inquiries, orders, account concerns, deliveries, and general support while maintaining professionalism and confidentiality.

Key Responsibilities

• Respond to customer inquiries through phone, email, live chat, and social media.
• Provide accurate information about products, availability, pricing, promotions, and store policies.
• Assist customers with placing, updating, tracking, or resolving issues with their orders.
• Handle complaints, returns, refunds, and service concerns professionally.
• Perform customer age and identity verification when required.
• Follow all company procedures and applicable regulations for age-restricted products.
• Maintain accurate records of customer interactions and resolutions.
• Coordinate with sales, delivery, inventory, and management teams.
• Escalate complex or sensitive concerns to the appropriate department.
• Protect customer information and maintain confidentiality.
• Stay informed about company products, policies, and industry requirements.

Qualifications

• Previous customer service, retail, e-commerce, or call center experience is preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Comfortable using email, live chat, order-management systems, and basic office software.
• Able to communicate product information clearly and responsibly.
• Detail-oriented, patient, professional, and dependable.
• Willing to work flexible schedules, including weekends or holidays when needed.
• Must meet the minimum legal age required to work with regulated products in the applicable location.

Preferred Experience

• Experience supporting customers in regulated retail, wellness, healthcare, or age-restricted industries.
• Familiarity with online ordering and delivery platforms.
• Knowledge of privacy, age-verification, and responsible-service procedures.

Important: This position involves supporting customers who purchase legally regulated, age-restricted wellness products. All employees must follow applicable laws, company policies, and responsible-service standards.